Email to your internet provider about billing and service

You have had home internet service with NorthLink Communications for two years. For the past ten days, your connection has been dropping several times a day, and your latest bill charged you for a premium speed package you never ordered. Write an email to NorthLink's customer service department.

• Describe the connection problem and how long it has been happening
• Point out the incorrect charge on your bill
• Say what you would like the company to do

27 minutes · 150–200 words