Tech & customer support
Describe a problem, follow troubleshooting, escalate.
1Learn the essentials
With support, describe the problem step by step and what you've already tried.
- Describe clearly: “It won't turn on / It keeps crashing when I…”
- Say what you tried: “I've already restarted it and checked the cable.”
- Escalate calmly: “Could I speak to someone who can help with this?”
2Warm up & speak
Phrase 1 / 6
It worked fine until the update on Tuesday.
Funcionaba bien hasta la actualización del martes.
💡 Dar el momento en que empezó ahorra media conversación.
3Lock it in
Funcionaba bien hasta la actualización del martes.
Say it in English, then check yourself.
4Practise speaking
Past the script, on the third call
Your internet drops every evening around nine. Two earlier calls both ended with “try restarting the router”.
You did it if
You gave a pattern instead of “it does not work”, and finished the call holding a number you can quote.
Nothing here is listening or marking you — this is your own rehearsal, and you tick a move when you have said it out loud. For live correction, take the same situation to Rumi, your AI Tutor, in the role-play step below.
5Practise writing
Report a problem support can reproduce
Your company's expense app signs you out every time you attach a photo of a receipt. Write the support ticket. The person who reads it cannot see your screen, so give the steps in order, say what happens, say what you expected instead, and list what you have already tried.
Self-check
Tick each point once your draft covers it.
✍️ Want detailed feedback on your own text? Paste it to Rumi, your AI Tutor, for line-by-line corrections.
6Role-play the conversation
Rehearse the full conversation with Rumi, your AI Tutor — live, in-character role-play with gentle grammar & word-choice corrections as you go.